Skip to main content

User Flow

overview_img

User actions are simplified into four steps, with complexities handled by Lunu:

  1. User logs in using email OTP.
  2. User confirms transaction details.
  3. User makes the payment.

Overview of the flow​

  1. The payment details are displayed and the user is prompted to choose a payment method of their choice.

  2. To initiate a transaction, the Partner/Retailer directs the user to Lunu with the following information:

    • Crypto Amount
    • Fiat Amount
    • Crypto Address (not applicable for Retailer)

  3. The user is prompted to login via email-based OTP. Our KYC partner, Sumsub, automatically checks the user's KYC level, which takes a maximum of 2 minutes.

    • ID documented KYC is needed only when KYC limit is exceeded. current KYC limit for a single transcation is 700 EUR.

  4. Once the user is logged in, transaction details are displayed for confirmation before proceeding to the next step.

  5. Upon successfully completing the payment, the user will receive crypto to their wallet. For Retailer transactions, the crypto will be deposited to the retailer's crypto wallet.